FAQs

Here you can find some of our frequently asked questions.


ORDERS

Can I change my order?

We can only change orders that have not started production. Once your order is under the status, "in production", "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.


SHIPPING & DELIVERY

When will my order arrive?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Please see our Shipping & Delivery page for the most up-to-date information

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and selected countries. For shipping outside of these countries, please reach out to our support.

How much is shipping?

Shipping cost vary based on location, product type and quantities. Place your products in your cart and start the checkout process to see calculated real time shipping costs.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What happens if a package wasn't delivered, but the tracking states that it was?

If the package was marked as delivered by the carrier, but you have yet to receive it, we won't cover the cost of reshipping or refunding the order.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.


PAYMENTS

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We accept Visa, Master Card, American Express and Discover Cards and additionally offer support for Paypal, Shop Pay, Apple Pay, and Google Pay. You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD. If your credit or debit card use another currency, then you will be charged in USD depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency choosen.


RETURNS & EXCHANGES

Do you accept returns?

We do accept returns in respect to the following conditions:
  • Any returns or problems that occur because of an error on our part will be handled at our expense.
  • The item must have been sold on our online store
  • The item shouldn't have been used in any way
  • The return or exchange request is made within 14 days of delivery

To ask for a return, please contact our support and send us photos of your defective product.

We do not allow exchanges or returns to products without any defect or due to a wrong size being ordered. Your request will be handled at your expense by placing a new order.

See our Return Policy.

Can I exchange an item?

We do not allow exchanges or returns to products without any defect or due to a wrong size being ordered. Your request will be handled at your expense by placing a new order.

See our Return Policy.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to support, then we'll gladly send a replacement at no cost to you.

How long do I have to submit a claim for a return/exchange?

Within 14 days from the delivery date.