FAQs
Here you can find some of our frequently asked questions.
ORDERS
Can I change my order?
We can only change orders that have not started production. Once your order is under the status, "in production", "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support.
What is the status of my order?
SHIPPING & DELIVERY
When will my order arrive?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Please see our Shipping & Delivery page for the most up-to-date information
Where do you ship?
How much is shipping?
How can I track my package?
What happens if a package wasn't delivered, but the tracking states that it was?
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
PAYMENTS
What payment methods do you accept?
Which currency will I be charged in?
RETURNS & EXCHANGES
Do you accept returns?
- Any returns or problems that occur because of an error on our part will be handled at our expense.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
To ask for a return, please contact our support and send us photos of your defective product.
We do not allow exchanges or returns to products without any defect or due to a wrong size being ordered. Your request will be handled at your expense by placing a new order.
See our Return Policy.
Can I exchange an item?
We do not allow exchanges or returns to products without any defect or due to a wrong size being ordered. Your request will be handled at your expense by placing a new order.
See our Return Policy.